All-in-
rent

Urban Living
Essen

Rent now!

Urban Living
Essen

Rent now!

furnished
apartments

Urban Living
Essen

Rent now!

FAQ

Apartments

  • What's the interior of the apartments? Apartments

    • beds:
      120 x 200 cm with slatted frame, mattress, bedding box
      (partly 140 x 200 cm or 160 x 200 cm)
    • wardrobe
    • coatrack
    • dining table with 2 chairs
    • study desk with chair and movable storage container
    • shelves and storage space
    • kitchenette: stove (glass ceramic hobs Ø 14,5 cm and Ø 18 cm), extractor fan, sink, fridge with freezer, partly with dishwasher, oven
    • bathroom: shower, toilet, sink, shelves
    • partly with terrace or balcony
    • curtains
    • roller shutters
    • ceiling light
    • smoke alarm devices
    • telecommunication connections for internet and TV

    Comfort XL- and Penthouse-Apartments

    • sofa and coffe table
    • partly with dishwasher

    Not included in the apartments:
    TV, PC, cutlery, balcony furniture, cellar room/store room

    Hints:

    • The furniture is fixed and must not be removed.
    • Barrier-free apartments are available.
  • What do I have to bring with me? Apartments

    You will need cutlery, cooking pots and other necessary kitchen utensils. Further, you have to bring your bedding, bathroom utensils and all your personal belongings with you.

  • Am I allowed to decorate/change the apartment? Apartments

    We have sophisticatedly designed and furnished the apartments. Therefore, you cannot remove any furniture or add any furniture (except balcony furniture). In order not to damage the apartments we do not allow attachments of any kind - no nails, dowels, power strips etc. and no picture frames, posters, etc. on walls and doors.

  • Which types of apartments are offered? Apartments

    You can choose between four types of apartments:

    • 'Type Comfort':
      one-room apartment (approx. 18-25 m²) with modern furniture (bed with mattress, dining table, chairs, study desk, wardrobe, etc.), kitchenette (fridge, oven, glass ceramic hobs, extrator fan, sink), trendy bathroom, partly with terrace or balcony
       
    • 'Type Comfort L':
      one-room apartment (approx. 28-31 m²) with modern furniture (bed with mattress, dining table, chairs, study desk, wardrobe, etc.), kitchenette (fridge, oven, glass ceramic hobs, extrator fan, sink), trendy bathroom
       
    • 'Type Comfort XL':
      one-room apartment (approx. 32-44 m²) with modern furniture (bed with mattress, dining table, chairs, study desk, wardrobe, sofa, coffee tablen, TV board etc.), kitchenette (fridge, oven, glass ceramic hobs, extrator fan, sink, partly with dishwasher), trendy bathroom, mostly with balcony
       
    • 'Type Penthouse':
      one-room apartment (approx. 32-50 m²) with modern furniture (bed with mattress, dining table, chairs, study desk, wardrobe, sofa, coffee table, TV board etc.), kitchenette (fridge, oven, glass ceramic hobs, extrator fan, sink, partly with dishwasher), trendy bathroom, with rooftop-terrace
       
  • Is it allowed to keep pets? Apartments

    No. The keeping of pets of any kind is generally not permitted because of hygienic reasons and to show consideration for people with allergies.

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Parking spaces

  • How can I reserve a parking space? Stellplätze

    You can only rent a parking space as a tenant of an apartment. After you have registered on our website you can choose a parking space and request the rental contract.

  • Which documents do I need to reserve a parking space? Stellplätze

    You need a fully completed rental agreement.

  • Am I allowed to reserve a parking space without an apartment reservation? Stellplätze

    No, that's not possible. We only rent the parking spaces to tenants of our apartments.

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Community areas

  • How is the apartment complex equipped and where can I find the common areas? Apartmentanlage

    6th floor

    • rooftop terrace 
    • sports field

    4th floor

    • terrace

    1st floor

    • lounge with table soccer, TV and seating accommodations

    Ground floor:

    • office of the community manager
    • terrace
    • cinema
    • event kitchen
    • fitness room
    • launderette with washing machines and dryers

    Basement

    • parking spaces
    • parking spaces for bicycles

    In general

    • elevator in the building
  • Can I use the common areas at any time? Apartmentanlage

    You can read about the times of use for the common areas in the house rules. Furthermore, the opening hours are posted directly in the respective rooms. 
    Our tenants have to pay the community and service fee one time in order to use many additional offers like the common areas for free. You can find more information here.

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Viewing Appointment

  • Is it possible to visit an apartment? Besichtigungen

    After registering online, you can book a viewing appointment of your choice in the categroy "viewing calendar".

     

  • What do you show me during the viewing appointment? Besichtigungen

    We would be pleased to show you our apartment complex and the common areas, depending on availability also an apartment. 

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Tenancy

  • How long can I rent an apartment? Mietverhältnis

    We only offer temporary leases, which are limited to two years and end automatically - no termination is needed.

  • What happens after the reservation? Mietverhältnis

    Firstly, fill in the self-disclosure. After a successful examination we will send you a rental contract as a download. Secondly, you have to fill in the rental contract and send it by email or optionally by post to i Live Services GmbH, who will check the contract and confirm it. Requirement: all documents are complete and submitted in time.

  • When is a lease achieved? Mietverhältnis

    As soon as you receive a confirmed rental contract and transfer the deposit you are a tenant. To achieve this, send the contract with all required documents to the i Live Services GmbH within 5 days. Incomplete documents can't be processed. The contract will be checked, countersigned and return to you within 2-3 working days.

  • Is it possible to disconfirm the tenancy? Mietverhältnis

    Yes, you have got a 14 day long right of withdrawal after your contract closing.

  • What documents do I need to conclude a contract? Mietverhältnis

    students/interns within the framework of their studies:

    • fully completed rental agreement (in duplicate with all attachments!)
    • certification of enrolment/notification or admission
    • where applicable copy of trainee contract
    • copy of passport/identity card (and if applicable residence permit)
    • proof of liability insurance to be submitted at the latest on the day of your move in

    young professionals:

    • fully completed rental agreement (in duplicate with all attachments) 
    • copy of signed employment contract or copy of the last two pay slips
    • copy of passport/identity card and if applicable residence permit
    • proof of liability insurance to be submitted at the latest on the day of your move in

    company rental:

    • fully completed rental agreement (in duplicate with all attachments)
    • copy of an excerpt from the commercial register
    • copy of passport/identity card of the authorized signatory (has to be visible in the commercial register)
    • if applicable cash basis accounting, income statement or a confirmation by a tax consultant
  • Do I need a bank account? Mietverhältnis

    Yes, you need a SEPA-capable bank account. Your bank must participate in the Europe-wide SEPA Direct Debit Scheme.

  • Who is allowed to rent an apartment? Mietverhältnis

    The rental of our apartments is subject to certain conditions. Our community manager will pleased to show you this occupancy concept. 

  • Can I become a tenant even though I am still a minor (under 18 years old)? Mietverhältnis

    No, our community manager is not able/allowed to supervise you.

  • How many people are allowed to live in one apartment? Stellplätze

    Every apartment is suitable for just one person. The apartments are designed for individuals.

  • Are visitors allowed? Mietverhältnis

    Yes, you are welcome to receive visitors - of course, overnight, too. If you don’t want to share your bed you can also borrow a spare bed and bedding for a small fee from the community manager. 

  • What is the right way to report a damage/deficit? Mietverhältnis

    Please do not hesitate to report the damage immediately via the app. Alternatively, you can send an email to the community manager.

  • Is it possible to sublet my apartment? Mietverhältnis

    Yes, if all criteria of our occupancy concept are fulfilled. You also need the explicit permission of the community manager to sublet your apartment. If you have got any further questions, please do not hesitate to contact the community manager. Here we offer you the opportunity to advertise your apartment.

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Costs / additional costs

  • What are "flat-rate additional charges"? Nebenkosten / Kosten

    With the flat-rate additional charges all your consumption costs are covered and paid. There is no additional individual billing.

  • Whats is included in the flat-rate additional charges? Nebenkosten / Kosten

    Included is: water, hot water, heating, electricity, caretaker, internet/wifi up to 25 mbit/s, TV connection, cleaning of the common areas etc.

    Hint: The radio and television contribution (formerly GEZ) is not included, as this is a personal contribution.  

  • What does the community and service fee contain? Nebenkosten / Kosten

    Pay once – enjoy always! 

    • Our Community Manager is here for you. He/She is the good soul of the house. If you have any questions, need help or just someone to give you tips and information about the city, he will be your contact person. Our Community Manager will ensure that your new home is safe and clean.
    • Our Community Manager organizes events such as the Welcome Party, Christmas Party, Seasonal Specials, sports events, TV events (Super Bowl, European Championship, World Cup, concerts), barbecues and much more.
    • The Community Manager will receive your packages for you and let you know that you can pick them up.
    • You can also reach our Community Manager team at any time via our video chat.
    • We rent out many practical household appliances that you don't have to buy separately, e.g: Iron and ironing board, toolbox, vacuum cleaner, board games, Playstation, beer pong table.
    • For a small fee you can get additional services, such as an extra bed for your guests including bed linen with subsequent cleaning or a complete barbecue set with coal.
    • Fancy some urban gardening? We invite you to plant, care for, harvest and cook together in the community kitchen.
    • We offer you beekeeping. You get the chance to experience these animals and to enjoy your own honey at our beekeeping festival.
    • Our i Live app gives you more ways to interact with your roommates and book services.
    • We make sure that you feel comfortable in your Community Areas. You'll find a table soccer and TV in your lounge and even an in-house cinema for relaxing evenings with friends. In the fitness room and on the roof terrace with its own sports field, you have everything you need.
    • You will receive your personal Welcome Package. Stay tuned how we can use the content to protect our environment together.

     

  • Which chargeable services are available? Nebenkosten / Kosten

    Here some examples:

    • Cleaning service
    • Laundry service
    • Well-stocked kiosk just in case
    • Laundromat
    • Rental items, such as guest bed, party rental boxes...
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Registration / Reservation

  • Where and how can I register? Registrierung / Reservierung

    On our website under register.

  • My registration doesn't work - to whom should I turn to? Registrierung / Reservierung

    Firstly, please check if your confirmation mail accidentally ended up in your bulk mails. If not - write a short email to info@urban-living-essen.de.

  • How can I apply for an apartment? Registrierung / Reservierung

    After you have registered on the website you have the possibility to reserve an apartment. First you will receive a form for self-disclosure, which will be checked by us. After successful verification we will send you the rental contract for your desired apartment. After that you send the contract back to us in time - we check the contract and confirm it. You will receive the detailed instructions on how to fill out the contract by email.

    You can check the status of your reservation at any time under "My i Live" after logging in. Please pay attention to the reservation deadlines.

  • How can I reserve a parking position? Registrierung / Reservierung

    You can only rent a parking space as a tenant of an apartment. After you have registered on our website you can choose a space and request the rental contract.

  • Is it possible to cancel my reservation? Registrierung / Reservierung

    After logging in to our website you can cancel your reservation under "My i Live"

  • Is there any opportunity to rent later than at the currently offered rental start? Registrierung / Reservierung

    After logging in to our website you can put your name down under "list of interests". Simply declare the date you prefer to move in.

  • All apartments are already reserved - what can I do? Registrierung / Reservierung

    Please write a short email to info@urban-living-essen.de. Reservations are non-binding and limited in time. Therefore, apartments can become available again.

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Internet / TV / i Live-App

  • What is the i Live-App for? Internet / TV / iLive App

    With the i Live-App you can get in contact with your neighbour, other residents or the Community / Facility Manager. The App informs you with all important news about i Live and your location. 

    If you have any questions or problems contact: 
    app@i-live.de​​​​​​​

  • What connections are available in the apartments? Internet / TV / iLive App

    Internet (WIFI): up to 25 MBit/s – for free

    TV signal: cable-tv

    In case of questions about internet, access point, TV signal... please write to: info@dtnetservice.de

  • Can I upgrade the internet? Internet / TV / iLive App

    Yes, please send an email to: info@dtnetservice.de.

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Services

  • Which services do you offer? Serviceleistungen

    Many – here you can see just a few!
    (All services can be found in your START LIVING INFORMATION!)

    services for free

    • community events 
    • rental items: various cleaning sets, vacuum cleaner, iron and ironing board, games, PlayStation etc.
    • use of common areas sports field, fitness room, common lounge, common terrace
    • parcel counter service
    • and much more

    services with costs

    • Cleaning service
    • Laundry service
    • Well-stocked kiosk just in case
    • Laundromat
    • Rental items, such as guest beds, party rental boxes...
  • Who is my community manager? Serviceleistungen

    Your community manager is Mark.

    The community manager is your personal contact on the campus.
    They make sure that the house rules are observed, receive your packages, coordinate the services and organize events. In a nutshell - they look after the tenants.
    The opening hours of their office can be found in the i Live-App or on site.
     

  • How does the parcel service work? Serviceleistungen

    The parcel service delivers your parcels to the community/facility manager and drops an info sheet in your mailbox. When you are back home you can pick up your parcel at the office during the office hours

  • How do I enter my postal address? Serviceleistungen

    Please make sure that your name and apartment number are written onto your post so that it will arrive savely. 

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Payment

  • How high is the deposit? Zahlungen

    The deposit amounts to three month's rents (excluding the flat-rate additional charges).

  • How and when do I pay my deposit? Zahlungen

    In your rental agreement you will find the bank details for the transfer of your deposit. Payment needs to be received on the landlord's account at least one week before the apartment is handed over.
    The apartment can only be handed over if the deposit has been fully paid. 

  • Is it possible to settle the deposit with a bond insurance? Zahlungen

    No, you have to pay the deposit on your move-in day at the latest.

  • How and when do I pay my rent? Zahlungen

    The rent including flat-rate additional charges is always collected from your current account at the beginning of the month. 

  • Which payment methods can I choose? Zahlungen

    We only accept the SEPA Direct Debit Scheme. Only banks in the Eurozone (European currency) are eligible.

  • How and when do I pay my community and service fee? Zahlungen

    The community and service fee must be paid by credit card / EC card on the day of the apartment handover.

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Move-In

  • Which documents are needed at the day of the move-in? Einzug

    • identity card
    • if necessary, proof of insurance
  • When do I receive the "Wohnungsgeberbescheinigung" (landlord confirmation)? Einzug

    You'll find this document in your START-LIVING-Info, which will be handed over to you on your move-in day. Please let your Community Manager sign the document.

  • How many keys do I get? Einzug

    You will receive two access cards (also called transponders) and one key to your letter box. 

  • On which day can I move in? Einzug

    On the day the rental starts. If this day is a Saturday, Sunday or public holiday, the apartment will be handed over on the following working day.

     

  • May I move in another day? Einzug

    After consultation with our community manager another, later day is possible.

  • Can I give someone power of attorney to conduct the handing over? Einzug

    Yes, provided that the deposit is received at least one week before the handover date. In addition, the community and service fee must be paid by credit card / debit card on the day of the apartment handover.

    In addition, following documents need to be submitted to the community manager at the day of the handing over: 

    • written authorization to handover
    • identity card of the authorized representative (presentation at the day of handover)
    • copy of the identity card of the virtual tenant
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Termination

  • When can I cancel my rental contract? Kündigung

    You can cancel your rental contract on 31/03 and 30/09 every year with a notice of at least three months.

  • How do I cancel my apartment contract? Kündigung

    Please send the cancellation by post to the i Live Immobilienverwaltung GmbH - please note that the cancellation must be signed originally!

    i Live Immobilienverwaltung GmbH
    Julius-Bausch-Straße 50
    73431 Aalen
    Germany

    We cannot accept a cancellation by email. 

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Moving out

  • On which day do I have to move out? Auszug

    On the day the rental ends. If this day is a Saturday, Sunday or public holiday, the apartment will be handed over on the previous working day.

  • What has to be done before the handing over? / What should the apartment look like? Apartments, Auszug

    The apartment needs to be returned in a clean condition in accordance with the contract. We will send you further information with the cancellation confirmation.

  • What is a "pre-inspection"? Auszug

    The community manager will come to your room a to give you some tips on how to prepare your move out about 6 weeks before your rental ends. This is important to prevent stress with your renovation work. Furthermore, we would like the new tenant to move into a clean and comfortable apartment in a relaxed manner.

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House rules

  • Where do I find the house rules? Hausordnung

    The house rules are part of your rental agreement. They are attached to the contract.

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Energy performance certificate

  • Where do I find the energy performance certificate? Energieausweis

    You can find the energy performance certificate here.

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i Live-Locations

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